Remote IT Business Analyst - Insurance (Entry-Level)

Marsh; United States; Remote; USD 52,000 - 103,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K savings

Employee assistance program

Job summary

Torrent is seeking an entry-level IT professional to join our IT team. Based in Kalispell, MT or remotely nationwide, this role supports the planning, development and implementation of technology-based solutions and provides technical support to internal and external end users.

Under close supervision, you will investigate issues, triage, diagnose, document changes, and assist senior analysts as needed. You will follow change management processes and contribute to the maintenance of system

Qualifications

• Excellent verbal and written communication skills.
• Strong ability to identify trends and assess the severity of defects and data issues.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Insurance industry experience.

Responsibilities

• Investigate, triage, diagnose, and resolve system issues for internal and external clients, coordinating with IT teams and suppliers as needed.
• Provide ongoing support until tickets are fully resolved.
• Analyze reported system issues to determine validity, severity, and reproduction steps.
• Assist Senior Analysts with requirements, functional specifications, and system enhancement documentation.
• Record changes made to existing systems and maintain support documentation.
• Support business and client needs and escalate findings as appropriate.
• Assist senior staff with client and user requirements gathering, status reports, release notes, and task planning.
• Follow change management processes, coordinate client requests and resources, manage outage notifications, and support weekly reporting of tickets.

Skills

Communication skills

Data analysis

Teamwork

Insurance industry experience

SQL familiarity

Education

ANFI certification

Tools

SQL

Job description

Torrent is seeking an entry-level IT professional to join our IT team. Based in Kalispell, MT or remotely nationwide, this role supports the planning, development and implementation of technology-based solutions and provides technical support to internal and external end users.

Under close supervision, you will investigate issues, triage, diagnose, document changes, and assist senior analysts as needed. You will follow change management processes and contribute to the maintenance of system