Entry-Level IT Business Analyst, Insurance (Remote)

Internationalinsuranceprofessionals; North Carolina; Remote; USD 52,000 - 103,000; Full time

Job summary

Torrent Technologies is seeking an entry-level IT professional to join our team. The role is based in Kalispell, MT or can be performed remotely nationwide.

You will assist with planning, development and implementation of technology- and process-based solutions and provide technical support to internal and external end users. The position is designed for an entry-level professional working under close supervision, focusing on ticket handling, issue triage, documentation, and collaboration with

Qualifications

• Excellent verbal and written communication skills.
• Strong ability to identify trends and assess the severity of defects and data issues.
• Insurance industry experience.

Responsibilities

• Investigate, triage, diagnose, and help resolve system issues for internal and external clients, working with IT teams and suppliers as needed.
• Provide ongoing support until tickets are fully resolved.
• Analyze reported system issues to determine validity, severity, and how to reproduce them.
• Assist Senior Analysts with business requirements, functional specifications, and system enhancement documentation.
• Record changes made to existing systems and helps ensure support documentation is complete and maintained.
• Support business and client needs and research, including escalating findings to the appropriate team member.
• Assist senior staff with client and user requirements gathering, status reports, release notes, and task planning activities.
• Follow change management processes, coordinates client-specific requests and resources, handles outage notifications, and supports weekly reporting of incoming, open, and closed issues.

Skills

Verbal communication

Written communication

Data analysis

Teamwork

Insurance industry experience

SQL

Tools

SQL

Job description

Torrent Technologies is seeking an entry-level IT professional to join our team. The role is based in Kalispell, MT or can be performed remotely nationwide.

You will assist with planning, development and implementation of technology- and process-based solutions and provide technical support to internal and external end users. The position is designed for an entry-level professional working under close supervision, focusing on ticket handling, issue triage, documentation, and collaboration with