Entry-Level Inside Sales & Contracts Specialist

Rotork; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Rotork is seeking an entry-level Customer Service role in Houston to deliver exceptional customer experiences. You will manage orders in the MRP/ERP system, engage with customers and sales teams, and resolve queries across departments to ensure on-time delivery and satisfaction.

The role emphasizes accurate data input, cross-selling opportunities, and collaborating with quality and operations to address issues and drive continuous improvement.

Qualifications

• 2+ years' experience in relevant/similar role.
• Strong Customer Service experience.
• Degree, qualification or equivalent.
• Experience of flow control industry or similar.
• Experience in using Enterprise Resource Planning (ERP) Systems.

Responsibilities

• Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.
• Ensure the integrity of any data input and maintains records as required.
• Maximize opportunities for new business with existing customers (through opportunities for value selling including cross selling).
• Respond professionally and accurately to all other customer queries within agreed timescales.
• Use existing procedures and policies to solve routine or standard problems.
• Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.
• Manage status report submittals on a recurring basis as required by the customer.
• Manage documentation requirements of orders when needed to ensure approvals are in place to support Rotork delivery commitment.
• Liaise and negotiate with customers, internal departments and Factory regarding order fulfilment or special requirements.
• Work with the Quality department to resolve and investigate customer and quality complaints, ensuring customer expectations are managed through to resolution.
• Clarifies delivery dates and addresses delays in production and delivery with relevant contact points, ensuring issues are resolved and communicated to the customer as needed.

Skills

Customer service

Leadership

Communication

Multitasking

Teamwork

Commercial awareness

Education

Degree, qualification or equivalent

Tools

MTMS

Global Shop

CE

D365

SharePoint

Outlook

Word

Excel

Job description

Rotork is seeking an entry-level Customer Service role in Houston to deliver exceptional customer experiences. You will manage orders in the MRP/ERP system, engage with customers and sales teams, and resolve queries across departments to ensure on-time delivery and satisfaction.

The role emphasizes accurate data input, cross-selling opportunities, and collaborating with quality and operations to address issues and drive continuous improvement.