Technical Inside Sales & Contracts Engineer

Rotork; New Jersey; On-site; USD 60,000 - 85,000; Full time

Job summary

Rotork is a global leader in mission-critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Your role will focus on building strong customer relationships, providing technical help on quotations, and ensuring accurate quotes and documentation are issued in a timely manner.

You will work within a large customer service team, coordinating with External Sales Teams and the Service Department to ensure aligned, efficient order

Qualifications

• Previous experience in customer service, ideally within a technical or sales-oriented environment.
• Basic engineering or technical knowledge.
• Experience preparing or handling quotations.
• Ability to deliver exceptional customer service and build strong client relationships.
• Proficiency in Microsoft Office.
• Fluent in English.

Responsibilities

• Build and maintain strong relationships with external customers, delivering high levels of customer service.
• Provide technical assistance on quotations and specifications, supporting both standard and customized solutions.
• Prepare, produce, and issue accurate and timely quotations including supporting documentation and drawings.
• Ensure all quotations are correctly recorded, tracked, and aligned with departmental KPIs.
• Verify technical documentation, specifications, and customer purchase orders before contracts are booked.
• Respond promptly and effectively to customer queries within agreed service level timescales.
• Support the full process from quotation through to order booking, ensuring accuracy and efficiency.
• Work collaboratively within a large customer service team to achieve shared objectives.
• Liaise closely with External Sales Teams and the Service Department to ensure alignment and smooth operations.

Skills

Customer service

Technical knowledge

Quotation preparation

Client relationship

Microsoft Office

Fluent in English

Job description

Rotork is a global leader in mission-critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Your role will focus on building strong customer relationships, providing technical help on quotations, and ensuring accurate quotes and documentation are issued in a timely manner.

You will work within a large customer service team, coordinating with External Sales Teams and the Service Department to ensure aligned, efficient order