Entry-Level Housing Programs Specialist

Self-Help Homes; Provo (UT); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Self-Help Homes (SHH) in Utah seeks an entry-level Housing Specialist I to help applicants move through housing and loan processes, support families, and keep the office running smoothly. This role reports to the Executive Director and offers hands-on experience in nonprofit housing.

The position involves answering inquiries, screening applicants, maintaining records in Salesforce, coordinating meetings, and assisting with quarterly reports for SHH and partners.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Valid driver’s license and ability to travel for SHH business.
• 1–2 years related loan processing, housing program, or admin exp.
• Strong communication, organization, and attention to detail.
• Ability to review income and financial documents and maintain files.
• English fluency required; Spanish is a plus.

Responsibilities

• Respond to inquiries, greet visitors, answer phones, and provide office support.
• Screen applicants for housing programs and help prepare loan documents with USDA staff.
• Maintain applicant records and waiting lists in Salesforce.
• Arrange family preconstruction and house selection meetings.
• Prepare quarterly reports for SHH and partners.
• Support marketing, communications, and public relations activities.
• Attend open houses and SHH events as needed.
• Travel to program sites and meetings; perform other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Organization

Data entry

Education

Associate degree in business or finance

Tools

Salesforce

Spreadsheets

Job description

Self-Help Homes (SHH) is Utah’s largest nonprofit developer of Mutual Self-Help Housing. Established in 1998, SHH provides affordable homeownership opportunities to individuals and families throughout Central and Southern Utah. SHH develops, improves, and preserves housing opportunities for income-qualified households through its affordable housing programs.

Our work environment is fun, collaborative, and hardworking. Every team member plays an important role, and our work is especially rewarding because we see firsthand how it changes lives and strengthens communities.

Summary of Position

The Housing Specialist I is an entry level position that helps applicants move through the housing and loan process, supports participating families, and keeps the office running smoothly. This position works with staff and reports to the Executive Director.

What you’ll do

• Respond to inquiries, greet visitors, answer phones, and provide general office support, including correspondence, filing, copying, and data entry.
• Screen applicants for housing programs and help prepare loan and rollover documents in coordination with USDA Rural Development staff and other program partners.
• Maintain applicant records and housing program waiting lists in Salesforce.
• Arrange family preconstruction and house selection meetings.
• Help prepare quarterly reports for SHH, the State of Utah, USDA Rural Development, and other partners.
• Support marketing, communications, and public relations activities.
• Help organize and attend open houses, groundbreaking ceremonies, and other events.
• Travel to program sites, family meetings, and SHH events as neededPerform other related duties as assigned.
• The mix of duties may change with program activity. Applicant screening and loan documentation are expected to be a substantial part of the role.

The work is primarily performed in an office and requires sustained attention to detailed documents and records. The employee may occasionally need to move supplies, files, or equipment. Reasonable accommodations are available to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• High school diploma or equivalent. An associate degree in business, finance, or a related field preferred.
• Valid driver’s license and ability to travel by car for SHH business, including occasional drives of up to four hours each way and attendance at meetings or events outside the office.
• At least one year of related loan processing, housing program, or administrative experience; two years preferred.
• Strong written and verbal communication, customer service, organization, and attention to detail.
• Ability to review income and financial documents, check calculations, identify missing information, and maintain accurate files.
• Ability to work respectfully and effectively with people from varied backgrounds.
• Comfort learning databases and using spreadsheets, PDFs, and electronic records. Salesforce experience preferred.
• Ability to complete USDA Section 502 Direct loan application packager training and obtain required certification within a timeframe established by SHH, subject to training availability.
• Spanish language skills are a plus.

Compensation and Benefits

• $23.00 to $26.00 per hour ($47,840 – $54,080), depending on directly related experience, qualifications and demonstrated skills.