Entry-Level Help Desk Technician — Customer Support

ASM Research, An Accenture Federal Services Company; Boise (ID); On-site; USD 28,000 - 34,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a capable Help Desk Support Associate to handle user inquiries and basic problem analyses. You will triage issues, collect data, and coordinate with SMEs to resolve incidents, providing clear, step-by-step guidance to customers.

Ideal candidates have a HS Diploma and 0-1 years of customer service experience, with proficiency in Microsoft Office and typing. Strong communication skills and teamwork are essential for success.

Qualifications

• HS Diploma
• 0-1 years of customer service and/or help desk experience
• Proficient with the Microsoft Suite and able to type quickly and accurately
• Strong interpersonal and communications skills
• Able to guide customers with step-by-step instructions
• Ability to learn new computer applications and changes to those applications

Responsibilities

• Performs basic user-problem analyses for the help desk and assists with monitoring network management systems.
• Collects screenshots and data for troubleshooting and acts as a liaison between the client and program developers.
• Performs initial problem analysis and escalates to next level support as appropriate.
• Coordinates efforts with staff and SMEs to resolve problems and logs requests.
• Knowledge of ITIL framework and processes is preferred.

Skills

Customer service

Communication skills

Phone etiquette

Team player

Education

HS Diploma

Tools

Microsoft Suite

Typing speed

Job description

ASM Research, An Accenture Federal Services Company, is seeking a capable Help Desk Support Associate to handle user inquiries and basic problem analyses. You will triage issues, collect data, and coordinate with SMEs to resolve incidents, providing clear, step-by-step guidance to customers.

Ideal candidates have a HS Diploma and 0-1 years of customer service experience, with proficiency in Microsoft Office and typing. Strong communication skills and teamwork are essential for success.