Entry-Level Help Desk Specialist I: IT Support

ASM Research, An Accenture Federal Services Company; Honolulu (HI); On-site; USD 28,000 - 34,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, is seeking a help desk associate in Hawaii to assist users with multiple applications. You will perform basic issue triage, collect data for troubleshooting, and liaise between clients and developers to ensure timely resolution.

The role emphasizes strong communication, typing accuracy, and ability to work in a team. Minimum qualification is HS Diploma with 0–1 year of customer service or help desk experience.

Qualifications

• Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer.
• Typing quickly and accurately is essential.
• Strong interpersonal and communications skills.
• Confident in guiding customer phone conversations.
• Able to provide step-by-step instructions and clear solutions.
• Well-developed presentation, telephone and writing skills.
• Ability to work in a team-oriented environment.
• Able to learn new computer applications and changes.
• Able to multi-task.
• Flexible and dependable.
• Strong active listener.
• Prior military experience helpful but not required.
• Knowledge of ITIL framework and processes preferred.

Responsibilities

• Performs basic user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues.
• Collects screenshots and other data for troubleshooting, then acts as a liaison between the client and program developers.
• Performs initial problem analysis and escalates to next level support and triages to technical staff when appropriate.
• Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact.
• Compensation ranges and EEO statements are guidelines for ASM Research positions.

Skills

Computers, Microsoft Suite

Interpersonal skills

Effective communication

Typing speed

Teamwork

Multi-tasking

Education

HS Diploma

Job description

ASM Research, an Accenture Federal Services Company, is seeking a help desk associate in Hawaii to assist users with multiple applications. You will perform basic issue triage, collect data for troubleshooting, and liaise between clients and developers to ensure timely resolution.

The role emphasizes strong communication, typing accuracy, and ability to work in a team. Minimum qualification is HS Diploma with 0–1 year of customer service or help desk experience.