Entry Level - Help Desk Technician

Tularosa; Tularosa (NM); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Training and certification programs

Medical, dental, and vision coverage

Paid vacation and sick leave

401(k) plan with 8% employer match

Life insurance

Job summary

Tularosa Communications is hiring an Entry Level Help Desk Technician to join our Managed Services Team. You will be the first contact for technical support, log and route issues, and document customer problems to help colleagues resolve them efficiently.

This role is ideal for someone starting in tech, with a passion for learning, strong communication, and attention to detail. A valid driver's license and background check are required; on-the-job training and certifications are encouraged.

Qualifications

• A strong interest in technology and a desire to learn more about the industry.
• Excellent communication skills with a friendly and helpful attitude.
• Strong organizational skills and attention to detail.
• No prior work experience is necessary, but a high school diploma or equivalent is required.
• A Valid driver’s license is required
• Ability to pass a fingerprint based background check
• Ability to pass a drug screening
• Ability to sign a CJIS Security Addendum

Responsibilities

• Serve as the first point of contact for technical assistance via telephone or our Help Desk ticketing system.
• Generate help desk tickets and route them to experienced technicians for resolution.
• Document customer issues accurately in our ticket database.
• Provide basic information about our business-related products and services.
• Opportunity to learn and grow within the industry, gaining valuable experience and knowledge.
• Work towards gaining industry certifications to advance to higher-level technician roles.
• Perform additional duties as assigned by management.

Skills

Interest in technology

Communication skills

Attention to detail

Organizational skills

Willingness to learn

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Entry Level Help Desk Technician

Position Overview

We are thrilled to announce an opportunity for an Entry Level Help Desk Technician to join our Managed Services Department. This role is perfect for those looking to begin a career in technology, with a focus on providing support to our valued customers and internal team. If you have a passion for learning about technology and enjoy assisting others, this position is for you!

Key Responsibilities

• Serve as the first point of contact for technical assistance via telephone or our Help Desk ticketing system.
• Generate help desk tickets and route them to experienced technicians for resolution.
• Document customer issues accurately in our ticket database.
• Provide basic information about our business-related products and services.
• Opportunity to learn and grow within the industry, gaining valuable experience and knowledge.
• Work towards gaining industry certifications to advance to higher-level technician roles.
• Perform additional duties as assigned by management.

Qualifications

• A strong interest in technology and a desire to learn more about the industry.
• Excellent communication skills with a friendly and helpful attitude.
• Strong organizational skills and attention to detail.
• No prior work experience is necessary, but a high school diploma or equivalent is required.
• A Valid driver's license is required
• Ability to pass a fingerprint based background check
• Ability to pass a drug screening
• Ability to sign a CJIS Security Addendum

Why Tularosa Communications?

At Tularosa Communications, we believe our employees are the cornerstone of our success. We offer a supportive environment that encourages professional development and growth, including:

• Opportunities for company-sponsored training and certification programs.
• A comprehensive award winning benefits package, including medical, dental, and vision coverage.
• Paid vacation and sick leave.
• A 401(k) plan with an 8% employer match.
• Life insurance and other wellness programs.

We pride ourselves on fostering a healthy work-life balance and providing a supportive environment that encourages professional development.

Successful attainment of this position is contingent upon the return of a background check and drug test.