Entry-Level Help Desk Specialist - IT Support

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 27,000 - 34,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an entry-level help desk associate in Denver to support multiple applications and serve as the first point of contact for user inquiries. You will perform basic problem analyses, triage issues, document incidents, and coordinate with developers and clients to resolve problems.

Qualifications include a high school diploma and 0-1 years of customer service, with strong communication and computer skills.

Qualifications

• HS Diploma
• 0-1 years of customer service and/or help desk experience.
• Strong interpersonal and communications skills.
• Ability to guide customers with clear step-by-step instructions.

Responsibilities

• Perform basic user-problem analyses for the help desk and triage issues.
• Document problems, create incidents, and ensure contract information is accurate.
• Liaise between client and program developers to resolve problems.
• Assist with monitoring network management systems and respond promptly.
• Coordinate efforts with staff and SMEs to resolve requests.

Skills

Interpersonal skills

Communication skills

Phone etiquette

Step-by-step instructions

Teamwork

Learn new applications

Multi-tasking

Active listening

Education

HS Diploma

Tools

Microsoft Office

Internet Explorer

Typing

Job description

ASM Research, An Accenture Federal Services Company, seeks an entry-level help desk associate in Denver to support multiple applications and serve as the first point of contact for user inquiries. You will perform basic problem analyses, triage issues, document incidents, and coordinate with developers and clients to resolve problems.

Qualifications include a high school diploma and 0-1 years of customer service, with strong communication and computer skills.