Entry-Level Guest Experience Lead — Grow into Leadership

Merlin Entertainments; Auburn Hills (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free Merlin admissions

Health, dental, and vision benefits

Tuition assistance

PTO + 401(k) options

Growth opportunities within Merlin Ent

Energetic workplace

Job summary

Merlin Entertainments' Peppa Pig World of Play Michigan in Auburn Hills is hiring a Guest Experience Shift Lead. This entry-level leadership role supports the Guest Experience team during busy operations and helps ensure memorable visits for families.

You'll learn leadership skills through coaching and hands-on experience, with support from experienced supervisors. Weekend and holiday hours apply, no prior management required, making it a great step into leadership.

Qualifications

• Entry-level leadership role with on-the-job coaching.
• Team-oriented environment with support from supervisors.
• Weekend and holiday availability.

Responsibilities

• Support the Guest Experience team during daily operations.
• Jump in to help guests and teammates when needed.
• Learn leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Support a fun, safe, welcoming environment for families.
• Collaborate with supervisors and other attraction teams throughout the day.

Skills

Customer service

Team leadership potential

Effective communication

Coaching and training

Guest service orientation

Job description

Merlin Entertainments' Peppa Pig World of Play Michigan in Auburn Hills is hiring a Guest Experience Shift Lead. This entry-level leadership role supports the Guest Experience team during busy operations and helps ensure memorable visits for families.

You'll learn leadership skills through coaching and hands-on experience, with support from experienced supervisors. Weekend and holiday hours apply, no prior management required, making it a great step into leadership.