Entry-Level Gaming Equipment Field Tech

IGT; Oklahoma City (OK); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company contributions

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement

Descripción de la vacante

IGT in Oklahoma City is seeking a Field Service Technician 1 to perform entry-level break/fix service, maintenance, and installation support on lottery and gaming equipment under guidance from senior technicians.

You will learn to read technical docs, connect machines to systems, communicate with customers via email and chat, and grow toward independent on-site service with a focus on safety and quality.

Formación

• High school diploma or GED required.
• One year of work experience in electronics, technical repair, electronic equipment maintenance, or a related field; or a technical degree in Electronics or Electrical Engineering.
• One year of experience in hardware, software, or PC repair; six months of experience working with gaming machines.
• Valid driver’s license within service area; clean MVR with no more than 3 moving violations in 3 years; ability to obtain technician’s license for all jurisdictions covered in service region.
• Physical ability to climb a ladder, lift up to 50 pounds, sit and drive for prolonged periods, and work with moving parts and electrical current.

Responsabilidades

• Communicate with customers via email or chat to gather basic service-need details and follow established protocols with guidance from senior technicians.
• Review technical documents and diagrams to confirm equipment, software, and peripherals are installed correctly; assist in connecting machines to the proper system.
• Use diagnostic tools to conduct basic testing and troubleshoot straightforward functional machine issues; escalate uncommon issues to seasoned technicians.
• Visually inspect equipment for damage, perform preventive maintenance, and complete routine PM work.
• Repair or replace peripherals and hardware parts on machines under warranty or service contracts; verify resolution with on-site technicians.
• Create tickets for basic Lottery service issues; gather communication, pictures, and part numbers as required.
• Complete administrative duties (time sheets, work orders, expenses) within established timeframes; document parts shipped and stock fleet with serial numbers.

Educación

High school diploma or GED

Technical degree in Electronics or Electrical Engineering

Descripción del empleo

IGT in Oklahoma City is seeking a Field Service Technician 1 to perform entry-level break/fix service, maintenance, and installation support on lottery and gaming equipment under guidance from senior technicians.

You will learn to read technical docs, connect machines to systems, communicate with customers via email and chat, and grow toward independent on-site service with a focus on safety and quality.