Entry Level Field Service Technician, Brockton MA

Forerunner Technologies, Inc.; Brockton (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Forerunner Technologies, Inc. in Brockton, MA is seeking a Field Service Technician to diagnose, repair, configure, and service customer equipment. This role requires daily travel with occasional overnight trips and involves teamwork to meet customer needs.

You will participate in on-the-job training and maintain a working knowledge of all equipment. The position emphasizes strong communication, technical skills, and a customer-service mindset, with a focus on ensuring equipment is configured or

Qualifications

• Clear communication and technical troubleshooting skills.
• Customer-focused problem solving and service orientation.
• Ability to coordinate projects and manage tasks.

Responsibilities

• Diagnose and repair customer equipment per specifications.
• Configure, program, or adjust equipment to customer needs.
• Maintain knowledge of all equipment and participate in on-the-job training.

Skills

Communication

Technical troubleshooting

Customer service

Project management

Computer literacy

Color vision

Travel readiness

Job description

Description

The Field Service Technician must have good communication and technical skills to effectively diagnose and solve problems. . They must be team players and have good customer service and project management skills to ensure that the customer’s equipment is configured, programmed, or repaired according to the customer’s needs. Field Service Technicians must also possess good computer and organizational skills. They will also participate in the on-the-job training program and maintain a working knowledge of all equipment. They also need hand and finger dexterity and good eyesight with the ability to determine colors. This position requires daily travel, with some overnight travel possible on occasion.