Entry-Level Fiber Account Manager — Customer Engagement

Wayne State University; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

True 6 Alliance, Inc. in Charlotte, NC is hiring an Entry Level Account Manager to support our growing partnership with Kinetic Fiber.

You will guide customers through product education, account setup, and service activation, with hands-on training in customer engagement strategies, sales techniques, and account management. In this role you will engage customers directly to build relationships, educate them on Kinetic Fiber services and promotions, manage enrollment and activations, and identify

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and interpersonal skills.
• Interest in customer engagement, sales, or account management.

Responsibilities

• Engage with customers directly to build relationships and deliver a positive customer engagement experience.
• Educate customers on Kinetic Fiber internet and communication services, including current promotions and service options.
• Manage the full account process, including enrollment, activation, and account updates.
• Identify customer needs and recommend appropriate Kinetic Fiber solutions based on usage and preferences.
• Provide clear and accurate information to support informed customer decisions.
• Maintain professionalism in all interactions to support customer satisfaction and retention.
• Participate in ongoing training focused on sales development, product knowledge, and customer engagement.

Skills

Customer engagement

Account management

Sales

Communication

Interpersonal skills

Team orientation

Education

High school diploma or equivalent

Job description

True 6 Alliance, Inc. in Charlotte, NC is hiring an Entry Level Account Manager to support our growing partnership with Kinetic Fiber.

You will guide customers through product education, account setup, and service activation, with hands-on training in customer engagement strategies, sales techniques, and account management. In this role you will engage customers directly to build relationships, educate them on Kinetic Fiber services and promotions, manage enrollment and activations, and identify