Junior Account Manager: Customer Engagement & Sales Training

Southern Arkansas University; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

True 6 Alliance, Inc. in Charlotte, NC is seeking an Entry Level Account Manager to engage customers, manage accounts, and drive sales.

You will guide customers through product education, enrollment, and service activation in a hands-on role with comprehensive training in customer engagement strategies, sales techniques, and account management. The position emphasizes direct customer interaction in a local market, with growth opportunities in a customer-facing, team-oriented setting.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and interpersonal skills.
• Interest in customer engagement, sales, or account management.
• Comfortable working in a customer-facing, in-person environment.
• Self-motivated, dependable, and team-oriented.
• Ability to learn quickly and adapt to new products, services, and promotions.
• Previous experience in sales, retail, or customer service is a plus, but not required.

Responsibilities

• Engage with customers directly to build relationships and deliver a positive customer engagement experience.
• Educate customers on Kinetic Fiber internet and communication services, including current promotions and service options.
• Manage the full account process, including enrollment, activation, and account updates.
• Identify customer needs and recommend appropriate Kinetic Fiber solutions based on usage and preferences.
• Provide clear and accurate information to support informed customer decisions.
• Maintain professionalism in all interactions to support customer satisfaction and retention.
• Participate in ongoing training focused on sales development, product knowledge, and customer engagement.

Skills

Customer engagement

Sales

Account management

Communication skills

Education

High school diploma

Job description

True 6 Alliance, Inc. in Charlotte, NC is seeking an Entry Level Account Manager to engage customers, manage accounts, and drive sales.

You will guide customers through product education, enrollment, and service activation in a hands-on role with comprehensive training in customer engagement strategies, sales techniques, and account management. The position emphasizes direct customer interaction in a local market, with growth opportunities in a customer-facing, team-oriented setting.