Entry Level - Global Operations Center Technician

Epic; Toledo (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Annual raises and bonuses

Stock grants

Job summary

Epic is seeking an Operations Center Technician based in Madison, WI, responsible for maintaining business continuity across our global campuses. This role involves monitoring alerts, managing security systems, and overseeing operations from the Facilities Command Center.

The ideal candidate will possess strong decision-making skills and the ability to work under pressure. We offer comprehensive benefits, including healthcare and competitive compensation based on performance.

Qualifications

• Ability to work 2nd and 3rd shift, as well as weekends.
• Eligibility to work in the United States without visa sponsorship.
• COVID-19 vaccination required.

Responsibilities

• Maintain business continuity by monitoring real-time alerts.
• Manage access and security systems remotely.
• Coordinate emergency responses during disruptions.

Skills

Strong situational awareness and decision-making skills

Excellent communication and coordination abilities

Ability to work in a high-pressure, real-time environment

Interest in security operations or emergency response

Job description

Position located at Epic’s campus in Madison, WI. Relocation to the area is required. Epic provides financial assistance for relocation.

Overview

As an Operations Center Technician, you will help maintain business continuity across Epic’s global campuses by monitoring real‑time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinate emergency responses when disruptions such as natural disasters or power outages occur, and work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively.

Qualifications

• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Experience or interest in security operations, emergency response, or a related high‑volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligibility to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits, including healthcare, annual raises and bonuses, and stock grants. You will receive competitive merit‑based compensation that reflects the impact of your work on Epic and our customers.

As an Equal Opportunity Employer, we commit to inclusive teams that design software supporting quality care for all patients. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.