Global Operations Center Technician

Epic; Allentown (Lehigh County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Annual raises and bonuses

Stock grants

Job summary

Epic is seeking an Operations Center Technician located at our campus in Madison, WI. This role involves maintaining business continuity by monitoring real‑time alerts, managing security systems, and overseeing building operations from our Facilities Command Center.

The ideal candidate will have strong decision-making skills and the ability to work under pressure. We offer comprehensive benefits, including healthcare and competitive compensation reflecting your impact.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations or emergency response.

Responsibilities

• Monitor real-time alerts and manage access systems.
• Oversee operations from Facilities Command Center.
• Coordinate emergency responses to disruptions.
• Work with internal teams and emergency services.

Skills

Situational awareness

Decision-making skills

Communication ability

Coordination abilities

High-pressure environment experience

Job description

Position located at Epic’s campus in Madison, WI. Relocation to the area is required. Epic provides financial assistance for relocation.

Overview

As an Operations Center Technician, you will help maintain business continuity across Epic’s global campuses by monitoring real‑time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinate emergency responses when disruptions such as natural disasters or power outages occur, and work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively.

Qualifications

• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Experience or interest in security operations, emergency response, or a related high‑volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligibility to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits, including healthcare, annual raises and bonuses, and stock grants. You will receive competitive merit‑based compensation that reflects the impact of your work on Epic and our customers.

As an Equal Opportunity Employer, we commit to inclusive teams that design software supporting quality care for all patients. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.