Entry-Level Event Support Specialist — Growth & Benefits

cryptogex; Charlotte (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Career growth opportunities

Training programs

Supportive team environment

Job summary

CryptoGex, a company that organizes innovative technology events and brand activations, is seeking an entry-level Customer Service Assistant to support attendee communications and client interactions for events. The role focuses on handling inquiries, resolving issues, and ensuring a positive attendee experience before, during, and after events.

Key responsibilities include handling inquiries via phone, email, and chat; assisting attendees with registrations and ticketing; maintaining records;

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist attendees with registration issues and ticketing support.
• Handle and resolve customer concerns professionally and efficiently.
• Maintain records of customer interactions and feedback.
• Support on-site customer service during live events when needed.
• Follow company procedures and service standards.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Education

High school diploma

Job description

CryptoGex, a company that organizes innovative technology events and brand activations, is seeking an entry-level Customer Service Assistant to support attendee communications and client interactions for events. The role focuses on handling inquiries, resolving issues, and ensuring a positive attendee experience before, during, and after events.

Key responsibilities include handling inquiries via phone, email, and chat; assisting attendees with registrations and ticketing; maintaining records;