Event Experience & Support Specialist

cryptogex; Austin (TX); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Career growth opportunities

Training programs

Job summary

CryptoGex in Austin, TX is seeking a dependable Customer Service Representative to support attendee communications and client interactions for our events. You will be a key contact for attendees, partners, and vendors, handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.

Responsibilities include responding to inquiries via phone, email, and chat; guiding attendees on schedules, registration, and logistics; assisting with registration issues

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information about event schedules, registration, and logistics
• Assist attendees with registration issues and ticketing support
• Handle and resolve customer concerns professionally and efficiently
• Maintain records of customer interactions and feedback
• Support on-site customer service during live events when needed
• Follow company procedures and service standards

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Attention to detail

CRM systems

MS Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

CryptoGex in Austin, TX is seeking a dependable Customer Service Representative to support attendee communications and client interactions for our events. You will be a key contact for attendees, partners, and vendors, handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.

Responsibilities include responding to inquiries via phone, email, and chat; guiding attendees on schedules, registration, and logistics; assisting with registration issues