Entry-Level ERP Support Analyst — Epicor Kinetic & AI Automation

Cretex Medical; Brooklyn Park (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k with company match

Onsite health clinics

Discretionary holiday bonus program

Cretex University

Employee assistance program

Wellness program

Profit sharing

Job summary

Cretex is seeking an entry-level Epicor Kinetic Business Analyst / Support Associate to bridge business operations support and our ERP ecosystem. You will assist in supporting and optimizing the Epicor Kinetic ERP platform to improve business efficiency.

Under mentorship, you will handle ERP support, requirements gathering, ticket triage, and contribute to AI-driven support automation and documentation. This role requires local presence in the immediate area and offers competitive salary and

Qualifications

• 1 year of experience in an IT, business analysis, or systems-support role.
• Understanding of AI/machine learning concepts and eagerness to learn AI-enabled support tools.
• Strong problem-solving skills with a logical approach to diagnosing issues.
• Strong written and verbal communication, able to explain tech concepts to non-technical users.
• Curiosity and self-motivation to learn manufacturing processes and Epicor Kinetic ERP.

Responsibilities

• Provide first-line ERP support and business analysis for Epicor Kinetic.
• Gather requirements from departments to document improvements and enhancements.
• Triage, categorize, and resolve tickets with SLAs in mind.
• Escalate complex issues to senior analysts or external Epicor support.
• Contribute to knowledge base with root causes and resolutions.
• Assist in AI-driven support automation and testing of workflows.

Skills

IT experience

Problem-solving

Communication

Team collaboration

Prioritization

Attention to detail

Multitasking

Process improvement

Curiosity

Education

AZ-900

AI-103

Tools

Power Platform

Ivanti ITSM

SQL

Epicor Kinetic

Job description

Cretex is seeking an entry-level Epicor Kinetic Business Analyst / Support Associate to bridge business operations support and our ERP ecosystem. You will assist in supporting and optimizing the Epicor Kinetic ERP platform to improve business efficiency.

Under mentorship, you will handle ERP support, requirements gathering, ticket triage, and contribute to AI-driven support automation and documentation. This role requires local presence in the immediate area and offers competitive salary and