Entry-Level Enterprise IT & Asset Desk Analyst

Astrion; Huntsville (AL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Onsite role in Huntsville

Growth opportunities

Training provided

Job summary

Astrion in Huntsville, AL is seeking an entry-level Junior Enterprise Service Desk Analyst to support end-user IT services and enterprise property operations from our Huntsville facility. The role splits time between Tier 1 service desk tasks and daily property management duties, with training provided.

The position is full-time and onsite, requiring Monday–Friday presence with no active security clearance required.

Qualifications

• High school diploma or equivalent required.
• Basic proficiency with Windows 11 and Microsoft Office 365 apps (Outlook, Teams, Word, Excel).
• Strong customer service and phone skills; professional under pressure.
• Clear written communication for tickets and records.
• Attention to detail with serial numbers, assets, and inventories.
• Ability to follow documented procedures and escalation paths.
• Willingness to learn enterprise ticketing and property systems.
• Strong organizational skills for dual support functions.
• Ability to handle sensitive information with discretion.
• Ability to lift and move IT equipment up to 40 pounds.
• Onsite availability Monday–Friday at Huntsville, AL.
• Familiarity with asset management and HR platforms is a plus.

Responsibilities

• Provide Tier 1 service desk support via phone and email.
• Monitor help mailbox and convert requests into ServiceDesk Plus tickets.
• Create, categorize, prioritize, and document tickets with accuracy.
• Escalate issues beyond Tier 1 with complete context.
• Follow up on tickets and confirm resolution with users.
• Assist with workstation setup, provisioning, and Azure enrollment.
• Support basic troubleshooting of IT equipment and peripherals.
• Assist with VPN, remote access, and collaboration tools.
• Provide onboarding support for new hires and distribute credentials.
• Document troubleshooting steps and contribute to knowledge base.
• Maintain service level and response targets.
• Assist Enterprise Property Manager with daily property operations.

Skills

Customer service

Ticket handling

Windows 11

Communication

Organization

Multitasking

Discretion

On-site presence

Physical lifting

Education

High school diploma or equivalent

Associate degree or technical coursework in IT or related field

Tools

ManageEngine ServiceDesk Plus

AssetWorks eQUIP

UKG HR platform

Microsoft 365

Job description

Astrion in Huntsville, AL is seeking an entry-level Junior Enterprise Service Desk Analyst to support end-user IT services and enterprise property operations from our Huntsville facility. The role splits time between Tier 1 service desk tasks and daily property management duties, with training provided.

The position is full-time and onsite, requiring Monday–Friday presence with no active security clearance required.