Entry-Level Help Desk Specialist – Trainable & DoD-Focused

IPTA; Huntsville (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

IPT Associates (IPTA) in Huntsville, AL seeks a Help Desk Analyst to provide Tier 1/2 support for the AvMC Enterprise, logging requests from various channels and guiding users through technical issues.

You will assist with devices, software, CAC authentication, and training while following DoD cybersecurity policies; no experience required, but eligibility for a security clearance is needed.

Qualifications

• HS diploma or higher is required.
• Excellent communication and organizational skills.
• No experience necessary; training provided.
• Active Security+ or ability to obtain within 4 months.
• Must be able to obtain a security clearance (US citizen).

Responsibilities

• Provide help desk support for users.
• Provide Tier 1 and 2 level technical support to the AvMC Enterprise.
• Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact.
• Accurately log all service requests not received through the ASC end-user portal into the ASC service management system.
• Provide technical assistance support to maintain secure and available systems while adhering to DoD cybersecurity policies.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Provide expertise in the software and hardware used by the Government and provide guidance and resolve issues as needed.
• Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues.
• Provide expertise with account management—provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise.
• Support the configuration of new devices and sustainment of existing devices while adhering to DISA DMUC policies.

Skills

Communication

Organizational skills

Teamwork

Problem solving

Security clearance

Security+ readiness

Education

HS diploma or higher

Tools

MS Office

Adobe

JAVA

CAC authentication

Job description

IPT Associates (IPTA) in Huntsville, AL seeks a Help Desk Analyst to provide Tier 1/2 support for the AvMC Enterprise, logging requests from various channels and guiding users through technical issues.

You will assist with devices, software, CAC authentication, and training while following DoD cybersecurity policies; no experience required, but eligibility for a security clearance is needed.