Entry-Level DoD Service Desk Technician – Training & Growth

Prana Comunicación; Huntsville (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

IPT Associates (IPTA) in Redstone Arsenal/Huntsville, AL is seeking help desk professionals to provide Tier 1 and 2 support for the AvMC Enterprise, following DoD cybersecurity policies. The role emphasizes clear communication, teamwork, and a willingness to learn in a fast-paced government IT environment.

Qualifications include HS diploma or higher, strong communication and organizational skills, no prior experience needed, and an active Security+ or ability to obtain within 4 months; candidate

Qualifications

• HS diploma or higher.
• Great communication and organizational skills.
• No experience necessary-will train.
• Active Sec+ or ability to obtain within 4 months.
• Must have the ability to obtain a security clearance (US citizen, etc.).

Responsibilities

• Provide help desk support for users.
• Provide Tier 1 and 2 level technical support to the AvMC Enterprise as needed.
• Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact.
• Accurately log all service requests not received through the ASC end-user portal into the ASC service management system.
• Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Provide expertise with Account Management-provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise for changes in user attributes.
• Desktop Applications: MS Office, Adobe, JAVA, and similar applications typically deployed in an office setting. Desktop Support: Setup and administration of personal computing hardware and software (desktop PC, laptop, and tablets) including standard peripherals. Mobile Devices: provide technical assistance for mobile devices. Printers: installation and configuration of desktop printers, network printers, print servers, CAC related printing. Security Management: protection for Federal systems and data, including CAC authentication and audit trails.
• Support the configuration of new devices and sustainment of existing devices while adhering to DISA DMUC policies.

Education

HS diploma or higher

Job description

IPT Associates (IPTA) in Redstone Arsenal/Huntsville, AL is seeking help desk professionals to provide Tier 1 and 2 support for the AvMC Enterprise, following DoD cybersecurity policies. The role emphasizes clear communication, teamwork, and a willingness to learn in a fast-paced government IT environment.

Qualifications include HS diploma or higher, strong communication and organizational skills, no prior experience needed, and an active Security+ or ability to obtain within 4 months; candidate