Entry-Level Emergency Dispatcher Trainee - Public Safety

911 Emergency Communications; Fayetteville (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Job summary

911 Emergency Communications in Cumberland, NC is offering Dispatcher Trainee and Telecommunicator Trainee positions to begin a career in emergency communications. Trainees learn call-taking, incident documentation, and operating dispatch systems under supervision.

Training may include classroom work, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Clear communication

Customer service experience

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Cumberland, NC is offering Dispatcher Trainee and Telecommunicator Trainee positions to begin a career in emergency communications. Trainees learn call-taking, incident documentation, and operating dispatch systems under supervision.

Training may include classroom work, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime.