Entry-Level Eligibility Specialist

State-of-Nebraska; Broken Bow (NE); On-site; USD 29,000 - 32,000; Full time

Job summary

The Nebraska Department of Health and Human Services (DHHS) is seeking an Eligibility Operations Worker in Broken Bow to be an initial contact for Nebraskans seeking assistance through the Office of Economic Assistance (OEA). You will learn to navigate DHHS systems, interview customers, review documents, explain benefits, and determine eligibility with growing independence.

This entry-level role provides structured classroom and on-the-job training, with a focus on accuracy, confidentiality, and

Qualifications

• Minimum qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Preferred qualifications: Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software.
• Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.

Skills

Customer service

Data entry

Attention to detail

Education

24 semester hours in behavioral sciences, public/business administration, social sciences, education or closely related field

Tools

DHHS systems

Job description

The Nebraska Department of Health and Human Services (DHHS) is seeking an Eligibility Operations Worker in Broken Bow to be an initial contact for Nebraskans seeking assistance through the Office of Economic Assistance (OEA). You will learn to navigate DHHS systems, interview customers, review documents, explain benefits, and determine eligibility with growing independence.

This entry-level role provides structured classroom and on-the-job training, with a focus on accuracy, confidentiality, and