Entry-Level Electronics Support Technician

Stored Energy Systems LLC (SENS); Hatfield Township (PA); Hybrid; USD 34,440 - 37,195; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

Medical insurance

Vision insurance

Short-term and long-term disability

Life insurance

401(k) plan with immediate vesting

Employee referral program

Job summary

Stored Energy Systems (SENS) in Hatfield, PA is seeking an entry-level Customer Service Technician I to learn our premium power conversion products and support processes.

You will work closely with senior technicians and engineers, handling returns, basic troubleshooting, and documentation while developing hands-on troubleshooting skills in an industrial electronics environment. This role starts on-site with a hybrid schedule after training and offers a strong benefits package.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills with an interest in technical troubleshooting and electronics.
• Basic computer proficiency and ability to learn internal software systems.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Support the evaluation and processing of returned products and customer service requests.
• Assist with basic troubleshooting, product inspection, and documentation activities.
• Maintain accurate service records, reports, and customer documentation within company systems.
• Communicate professionally with customers, field personnel, sales teams, and internal departments.
• Assist with incoming customer inquiries and help route requests appropriately.
• Support ticket management activities including documentation quality and follow‑up communication.
• Work closely with senior technicians and engineering teams to learn troubleshooting processes and product operation.
• Help identify recurring issues and communicate trends to internal teams.
• Support general customer service and technical support activities as assigned.

Skills

Customer service

Communication

Technical troubleshooting

Electronics

Teamwork

Computer literacy

Education

High school diploma

Job description

Stored Energy Systems (SENS) in Hatfield, PA is seeking an entry-level Customer Service Technician I to learn our premium power conversion products and support processes.

You will work closely with senior technicians and engineers, handling returns, basic troubleshooting, and documentation while developing hands-on troubleshooting skills in an industrial electronics environment. This role starts on-site with a hybrid schedule after training and offers a strong benefits package.