Customer Service Technician I

Stored Energy Systems LLC (SENS); Hatfield Township (PA); Hybrid; USD 34,440 - 37,195; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

Medical insurance

Vision insurance

Short-term and long-term disability

Life insurance

401(k) plan with immediate vesting

Employee referral program

Job summary

Stored Energy Systems (SENS) in Hatfield, PA is seeking an entry-level Customer Service Technician I to learn our premium power conversion products and support processes.

You will work closely with senior technicians and engineers, handling returns, basic troubleshooting, and documentation while developing hands-on troubleshooting skills in an industrial electronics environment. This role starts on-site with a hybrid schedule after training and offers a strong benefits package.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills with an interest in technical troubleshooting and electronics.
• Basic computer proficiency and ability to learn internal software systems.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Support the evaluation and processing of returned products and customer service requests.
• Assist with basic troubleshooting, product inspection, and documentation activities.
• Maintain accurate service records, reports, and customer documentation within company systems.
• Communicate professionally with customers, field personnel, sales teams, and internal departments.
• Assist with incoming customer inquiries and help route requests appropriately.
• Support ticket management activities including documentation quality and follow‑up communication.
• Work closely with senior technicians and engineering teams to learn troubleshooting processes and product operation.
• Help identify recurring issues and communicate trends to internal teams.
• Support general customer service and technical support activities as assigned.

Skills

Customer service

Communication

Technical troubleshooting

Electronics

Teamwork

Computer literacy

Education

High school diploma

Job description

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com.

View the SENS Product Catalog

Summary

The Customer Service Technician I is an entry-level technical support role focused on product evaluation, failure analysis support, documentation, and customer service. This position works closely with senior technicians, engineers, and customer support personnel to learn SENS products, processes, and troubleshooting methods.

This role begins with in-house product evaluation and service support activities and develops into broader technical customer support responsibilities over time. The ideal candidate is customer-focused, organized, technically curious, and interested in developing hands‑on troubleshooting skills within an industrial electronics environment.

Responsibilities

• Support the evaluation and processing of returned products and customer service requests.
• Assist with basic troubleshooting, product inspection, and documentation activities.
• Maintain accurate service records, reports, and customer documentation within company systems.
• Communicate professionally with customers, field personnel, sales teams, and internal departments.
• Assist with incoming customer inquiries and help route requests appropriately.
• Support ticket management activities including documentation quality and follow‑up communication.
• Work closely with senior technicians and engineering teams to learn troubleshooting processes and product operation.
• Help identify recurring issues and communicate trends to internal teams.
• Support general customer service and technical support activities as assigned.

Required Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills with an interest in technical troubleshooting and electronics.
• Basic computer proficiency and ability to learn internal software systems.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Preferred Qualifications

• Mechanical or electrical aptitude.
• Previous customer service, technical support, repair, manufacturing, or electronics experience.
• Technical certification or vocational training.

Location:

This position is located in Hatfield, PA with flexibility to work a hybrid schedule once fully trained.

Base Compensation:

$25 - $27 is the projected hourly rate and will be determined by the candidate’s overall qualifications and experience.

Bonus:

This position is eligible for an annual bonus based on individual and company performance.

Closing Date:

October 1st. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.

• Paid Time Off
• Paid holidays
• Medical insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: “Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”. Our team describes us as a dynamic, forward‑thinking company where everyone has the opportunity to thrive.

We pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every qualification listed in this job description, we still encourage you to apply.