Entry-Level Dispatcher - Growth, Training & Benefits

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Top-tier health insurance

Dental & vision coverage

Life insurance

401k plan

Paid time off

Bonus opportunities

Paid training

Company events

Breakfast and snacks

Growth opportunities

Job summary

Precision Overhead Garage Door Service is seeking a motivated Dispatcher to organize and coordinate service calls for our growing network of garage door technicians. You will manage incoming requests, schedule efficiently by location, and keep customers informed of appointment times and delays.

This role emphasizes accuracy in data entry and effective communication under pressure. Ideal candidates bring high school education, a willingness to learn dispatching software, and a customer-focused

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching or customer service is a plus.
• Proficiency with scheduling software or dispatching tools.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.

Skills

Bilingual: English/Spanish

Education

High school diploma or equivalent

Job description

Precision Overhead Garage Door Service is seeking a motivated Dispatcher to organize and coordinate service calls for our growing network of garage door technicians. You will manage incoming requests, schedule efficiently by location, and keep customers informed of appointment times and delays.

This role emphasizes accuracy in data entry and effective communication under pressure. Ideal candidates bring high school education, a willingness to learn dispatching software, and a customer-focused