Dispatcher

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan

Paid time off (PTO)

Job summary

Precision Overhead Garage Door Service is seeking a motivated Dispatcher to coordinate service requests and schedule technicians across multiple locations. The role emphasizes clear communication with customers and efficient routing to meet appointment times.

The ideal candidate has a high school diploma, strong organization, and experience with dispatching or customer service. Proficiency with scheduling software and the ability to handle pressure are valued assets.

Qualifications

• Bilingual English/Spanish is a plus.
• High school diploma or equivalent required.
• Experience in dispatching or customer service is a plus.
• Proficient in scheduling and dispatching software.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales representatives.
• Schedule service appointments based on technician availability and location.
• Maintain clear, professional communication with customers regarding times and delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into dispatching software, ensuring data integrity.
• Monitor technician availability and workloads.
• Handle emergency service calls promptly and dispatch technicians as needed.
• Address scheduling conflicts and disruptions promptly.

Skills

Bilingual (English/Spanish)

Excellent communication

Strong organizational skills

multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

We are seeking a highly motivated and organized Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers!

Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Dispatcher Description

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.

Why Precision Overhead Garage?

Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.

• We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
• Awesome perks including:
• Bonus opportunities
• Paid Training
• Company events
• Breakfast and snacks.
• Growth opportunity and career path

Dispatcher Requirements

• Bilingual proficiency in English and Spanish is a plus
• High school diploma or equivalent.
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and detailed oriented skills.
• Proficiency in using scheduling and dispatching software.
• Ability to work well under pressure and adapt to changing priorities.
• Knowledge of the garage door industry is a bonus but not required.

Join our team and be a part of our mission to provide exceptional garage door services to our customers!