Entry-Level Desktop Support Technician – Windows & Office, Onsite

SDI Presence; Chicago (IL); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision benefits

Retirement Savings matching

Wellness Program

Paid time off

Job summary

A technology consultancy in Chicago is seeking an entry-level Desktop Support Specialist. The role involves installing, configuring, and troubleshooting desktop hardware and software, particularly Microsoft Windows systems. Candidates should have basic hardware knowledge and familiarity with Active Directory, along with strong multitasking skills and the ability to work both independently and in teams. Competitive salary and benefits are offered, with a focus on timely support for end users.

Qualifications

• Must be able to work with other employees and end users to provide support in a timely manner.
• Ability to work both autonomously and as a member of a team.
• A+ certification is a nice to have.

Responsibilities

• Respond to IT Support requests, prioritize and document issues.
• Perform desktop hardware installs and moves.
• Support MS Office products and O365 applications.
• Troubleshoot end-user problems with desktop/laptop issues.

Skills

Basic knowledge of desktop hardware

Knowledge of PC imaging technology

Familiar with Active Directory

Solid understanding of Windows OS installation

Familiar with antivirus tools

Basic knowledge of Microsoft Office Suites

Strong multitasking skills

Education

College degree preferred

Job description

A technology consultancy in Chicago is seeking an entry-level Desktop Support Specialist. The role involves installing, configuring, and troubleshooting desktop hardware and software, particularly Microsoft Windows systems. Candidates should have basic hardware knowledge and familiarity with Active Directory, along with strong multitasking skills and the ability to work both independently and in teams. Competitive salary and benefits are offered, with a focus on timely support for end users.