Entry-Level Desktop Support Technician (Onsite Training)

New Era Technology; San Jose (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

New Era Technology, LLC. is seeking an entry-level Desktop Support Technician (L1) to provide onsite end-user support.

This role is ideal for a recent graduate or someone with up to 1 year of IT support experience, with hands-on training to develop desktop support and troubleshooting skills. You will set up laptops and desktops, troubleshoot basic hardware and software, deploy Windows and macOS, and support Microsoft Office 365.

Qualifications

• High school diploma or equivalent.
• 0–1 year of experience in desktop support, IT support, help desk, or a related technical environment.
• Basic knowledge of computer hardware and troubleshooting.
• Basic knowledge of Microsoft Windows and macOS.
• Basic experience installing and troubleshooting software applications.
• Basic knowledge of Microsoft Office 365.
• Experience using an IT ticketing/help desk system is preferred.
• Strong customer service and communication skills.
• Ability to troubleshoot problems logically and systematically.
• Willingness and ability to learn new technologies and processes.
• Ability to work onsite on a daily basis.
• Reliable transportation to travel to local sites when required.
• Ability to lift equipment weighing up to 50 pounds.

Responsibilities

• Provide onsite Level 1 desktop and technical support to end users.
• Troubleshoot basic hardware, operating system, software, and connectivity issues.
• Set up and configure laptops, desktops, monitors, and other IT equipment.
• Install and replace computer hardware components such as RAM and disk drives.
• Install, configure, and upgrade operating systems and software applications.
• Assist with Windows and macOS operating system deployment and imaging.
• Support Microsoft Office 365 and other standard business applications.
• Troubleshoot VPN, antivirus, authentication, and application-related issues.
• Perform basic system health checks, software updates, patching, encryption, and security-related tasks.
• Test equipment after repairs or configuration changes to ensure it is working properly.
• Create, update, and manage support tickets using IT service management/ticketing tools.
• Properly document troubleshooting steps, resolutions, and ticket updates.
• Identify and prioritize urgent technical issues and elevate them when required.
• Assist with IT asset management, equipment tracking, and inventory activities.
• Support video conferencing and basic infrastructure-related activities.
• Follow established IT support procedures, security standards, and company guidelines.
• Work closely with onsite leadership and the global operations team.
• Travel between local client sites when required.

Job description

New Era Technology, LLC. is seeking an entry-level Desktop Support Technician (L1) to provide onsite end-user support.

This role is ideal for a recent graduate or someone with up to 1 year of IT support experience, with hands-on training to develop desktop support and troubleshooting skills. You will set up laptops and desktops, troubleshoot basic hardware and software, deploy Windows and macOS, and support Microsoft Office 365.