Entry-Level CX Coordinator: Resolve & Grow

Mohawk Industries, Inc.; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Sr Customer Experience Coordinator in Dallas, TX. This entry-level role coordinates customer interactions, handles inquiries, and supports order processing and issue resolution to enhance satisfaction.

The role requires a Bachelor's degree (related field) and 0–2 years of experience, with strong communication and organizational skills. In-office work Mon–Fri, 8 AM–5 PM, with competitive benefits.

Qualifications

• Bachelor's degree in a related field or equivalent education/experience.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion with confidential data.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Process orders and update delivery/status information.
• Resolve customer issues with timely, proactive solutions.
• Coordinate communications between customers and associates.
• Maintain accurate records of interactions and resolutions.

Skills

Communication skills

Problem solving

Organizational skills

Multitasking

Education

Bachelor's degree in related field

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Sr Customer Experience Coordinator in Dallas, TX. This entry-level role coordinates customer interactions, handles inquiries, and supports order processing and issue resolution to enhance satisfaction.

The role requires a Bachelor's degree (related field) and 0–2 years of experience, with strong communication and organizational skills. In-office work Mon–Fri, 8 AM–5 PM, with competitive benefits.