Entry-Level Customer Service & Orders Specialist

Fox Factory, Inc.; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

FOX Factory, Inc. in Scottsdale, AZ is seeking an entry-level Customer Support Associate to guide customers and dealers through the FOX experience.

You will handle orders, product inquiries, provide lead times, and offer basic order management information via phone and email. You will use product knowledge to advise on options, establish positive relations with customers, and support dealer accounts, including new applications.

Qualifications

• Education: HS Diploma or GED.
• Experience: Understanding of Bicycle industry is a plus.

Responsibilities

• Understand customer needs and provide product solutions.
• Communicate with customers via phone, email, and web chat.
• Use product knowledge to advise on options and alternatives.
• Establish positive relations with customers and dealers.
• Manage and process orders and provide account information (specials/promotions).
• Assist with managing new dealer applications/accounts.
• Potential to work at local events and races.

Skills

Clear communication

Multi-tasking

Attention to detail

MS Office proficiency

Education

HS Diploma or GED

Tools

MS Office

Excel

Job description

FOX Factory, Inc. in Scottsdale, AZ is seeking an entry-level Customer Support Associate to guide customers and dealers through the FOX experience.

You will handle orders, product inquiries, provide lead times, and offer basic order management information via phone and email. You will use product knowledge to advise on options, establish positive relations with customers, and support dealer accounts, including new applications.