Customer Service Representative I

Fox Factory, Inc.; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

FOX Factory, Inc. in Scottsdale, AZ is seeking an entry-level Customer Support Associate to guide customers and dealers through the FOX experience.

You will handle orders, product inquiries, provide lead times, and offer basic order management information via phone and email. You will use product knowledge to advise on options, establish positive relations with customers, and support dealer accounts, including new applications.

Qualifications

• Education: HS Diploma or GED.
• Experience: Understanding of Bicycle industry is a plus.

Responsibilities

• Understand customer needs and provide product solutions.
• Communicate with customers via phone, email, and web chat.
• Use product knowledge to advise on options and alternatives.
• Establish positive relations with customers and dealers.
• Manage and process orders and provide account information (specials/promotions).
• Assist with managing new dealer applications/accounts.
• Potential to work at local events and races.

Skills

Clear communication

Multi-tasking

Attention to detail

MS Office proficiency

Education

HS Diploma or GED

Tools

MS Office

Excel

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.

Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.

Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Note: FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Position Summary

Entry level role that guides customers and dealers through the FOX experience. Provides professional assistance over the phone/email with orders, product inquiries, provides lead times, troubleshoots products and provides basic order management information.

Position Responsibilities

• Understanding customer needs and requirements and provide solutions for product, process, or services
• Communicate effectively with customers via phone, email, web chat, fax
• Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
• Establish positive relations with customers and maintain ongoing relations with current customers
• Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
• Assists with managing new dealer applications/ accounts
• Potential to work at local events and races

Specific Knowledge, Skills or Abilities Required

• Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
• Ability to multi-task, prioritize and manage time effectively
• Attentiveness and attention to detail required.
• Basic to advanced MS Office expertise (emphasis on Excel).

Position Qualifications

• Education: HS Diploma or GED
• Experience: Understanding of Bicycle industry is a plus

Work Environment and Physical Requirements

• Office environment
• Ability to sit for long periods of time
• Focused period working on computer and telephone
• Ability to lift up to 50 lbs. if working an event

Disclaimer

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.