Customer Success Specialist

Foxfruit; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Hands-on customer service experience

Performance-based growth

Employee recognition

Ongoing mentorship and coaching

Job summary

Fox Fruit is seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. You will help customers with product information, resolve issues, and foster positive relationships across touchpoints.

The role emphasizes clear communication, problem-solving, and a proactive approach to promoting products and services while maintaining records of interactions and contributing to ongoing

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products, services, and company offerings.
• Recommend relevant products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Communicate promotional information clearly and professionally.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Support customer engagement and promotional activities.
• Collaborate with team members to achieve service goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused attitude

Active listening

Problem-solving

Willingness to learn

Organizational skills

Public interactions

Reliability & self-motivation

Education

High school diploma or equivalent

Job description

Fox Fruit is seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. You will help customers with product information, resolve issues, and foster positive relationships across touchpoints.

The role emphasizes clear communication, problem-solving, and a proactive approach to promoting products and services while maintaining records of interactions and contributing to ongoing