Entry-Level Customer Experience Technician

Polaris Laboratories, LLC; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Job summary

Polaris Laboratories, LLC is seeking a Customer Experience Technician, Level 1, in Indianapolis, IN. The role offers hourly compensation and focuses on delivering excellent service while supporting account setup, training, and issue resolution.

The position requires strong communication, problem-solving, and multitasking skills, with a preference for candidates with at least two years in technical customer support and a High School Diploma or equivalent.

Qualifications

• Two years of technical customer support experience.
• High School Diploma or equivalent.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer inquiries about accounts, testing, and program functionality.
• Establish new users, accounts and equipment.
• Process product orders and track requests.
• Troubleshoot technical problems and identify solutions.
• Document customer complaints for root cause analysis.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Organized

Team player

Empathy

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Polaris Laboratories, LLC is seeking a Customer Experience Technician, Level 1, in Indianapolis, IN. The role offers hourly compensation and focuses on delivering excellent service while supporting account setup, training, and issue resolution.

The position requires strong communication, problem-solving, and multitasking skills, with a preference for candidates with at least two years in technical customer support and a High School Diploma or equivalent.