Entry-Level Customer Experience Tech Support

GPS Insight, LLC; Scottsdale (AZ); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Full Health Benefits (Health, Vision,

Dental

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Paid time off

Parental leave

Tuition reimbursement

Descripción de la vacante

GPS Insight, LLC in Scottsdale, Arizona is seeking a Customer Experience Associate to support customers using GPS Insight’s software, hardware, and SaaS fleet-management solutions. The role blends customer service, product support, and technical troubleshooting, with phone, chat, and email interactions.

The position focuses on helping users with setup, navigation, and basic hardware troubleshooting while documenting issues in our CRM.

Formación

• Entry-level candidates welcome
• 1+ year of experience in customer service or technical support preferred
• Strong written and verbal communication skills
• Comfortable using computers, web apps, and CRM systems
• Ability to learn software platforms, SaaS products, and connected hardware
• Strong problem-solving and troubleshooting skills
• Ability to stay calm and professional with frustrated customers
• Work both independently and with a team
• Excellent time management and multitasking abilities
• Typing speed 40 WPM or higher

Responsabilidades

• Provide customer support and technical support via phone, live chat, and email
• Troubleshoot software and hardware issues related to GPS Insight products
• Assist customers with basic setup, configuration, installation, and product navigation
• Guide customers through troubleshooting steps and issue resolution
• Deliver excellent customer service and customer experience during every interaction
• Identify customer needs and suggest relevant product features or upgrades
• Document interactions and steps in CRM and helpdesk systems
• Manage multiple tickets and respond within required timeframes
• Collaborate with product, technical, and account teams
• Provide basic product walkthroughs and training guidance

Conocimientos

Communication

Customer service

Problem solving

Learning mindset

Time management

Herramientas

CRM systems

Microsoft Office

Google Workspace

Descripción del empleo

GPS Insight, LLC in Scottsdale, Arizona is seeking a Customer Experience Associate to support customers using GPS Insight’s software, hardware, and SaaS fleet-management solutions. The role blends customer service, product support, and technical troubleshooting, with phone, chat, and email interactions.

The position focuses on helping users with setup, navigation, and basic hardware troubleshooting while documenting issues in our CRM.