Entry-Level Customer Experience Specialist

Mohawk Industries; Chatsworth (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Office-based work

Job summary

Mohawk Industries, a Fortune 500 global flooring leader, seeks an entry-level Customer Experience Coordinator to handle inquiries, process orders, and coordinate communications with customers and teams. The role supports basic resolution of issues and may involve light warehouse tasks.

We value strong communication, organizational skills, and integrity in handling sensitive data. This position is primarily in-office with flexibility to balance personal and professional time.

Qualifications

• Bachelor’s degree required or equivalent education/experience.
• 0-2 years’ relevant experience or equivalent education/experience.

Responsibilities

• Handle inquiries via phone, email, and chat and process orders.
• Resolve issues and coordinate communication with customers and associates.
• Maintain accurate records of customer interactions and resolutions.
• Provide basic analysis and apply standard procedures to solve problems.
• Support warehouse/inventory tasks as needed.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Mohawk Industries, a Fortune 500 global flooring leader, seeks an entry-level Customer Experience Coordinator to handle inquiries, process orders, and coordinate communications with customers and teams. The role supports basic resolution of issues and may involve light warehouse tasks.

We value strong communication, organizational skills, and integrity in handling sensitive data. This position is primarily in-office with flexibility to balance personal and professional time.