Sr Solutions Coordinator

Mohawk Industries; Calhoun (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

Responsibilities include supporting major accounts, expediting shipments, interpreting orders, and maintaining contracts. The ideal candidate will have a related degree, 2+ years experience, and familiarity with Power BI, SAP, and CRM for KPI insights.

Qualifications

• Bachelor's degree or equivalent education and/or experience.
• 2+ years' relevant experience or equivalent education and/or experience.
• Certified Customer Service Specialist certification preferred.

Responsibilities

• Coordinate schedules and resources to ensure timely delivery of requests, orders and customer satisfaction.
• Provide cross-functional support to major accounts and resolve, coordinate or direct for prompt service.
• Act as liaison between the Company and accounts to achieve success.
• Expedite shipments and maintain accounts; interpret orders per established contracts.
• Use Power BI, SAP, CRM to monitor KPIs, identify trends, and recommend process improvements.
• Own SLA performance and regional service metrics, including order flow and on-time delivery.

Skills

Communication

Problem solving

Organizational skills

Time management

Multitasking

Education

Bachelor's degree or equivalent

Certified Customer Service Specialist

Tools

Power BI

SAP

CRM

Job description

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What We Need

The Sr Solutions Coordinator is an entry-level contributor that is responsible for developing schedules and coordinating all necessary resources to ensure timely delivery of requests, orders, and customer satisfaction. This role will act as the primary point of contact and an internal processes expert for the sales representatives and customers.

What You'll Do

• Gain understanding of company operations and industry trends; assist with identification of potential process improvements.
• Provide cross-functional support to major accounts.Apply advanced knowledge and experience to resolve, coordinate, or provide direction to ensure key company accounts receive prompt and effective service.
• May aid various customer service and account support roles.
• Act as a liaison between the Company and the account. Requires considerable adaptation in response to major accounts to achieve success.
• Interface with Credit Department, expediting shipments and account maintenance.
• Interpret orders and documentation for customers and process orders in accordance with established contracts.
• Expedite and trace orders to meet customer's needs.
• Process customer inquiry calls pertaining to Purchase Order status, provide availability and in-depth information on Products, provide pricing on applicable accounts, and expedite shipment requests.
• Compose and/or edit internal and external correspondence, reports, presentations, spreadsheets, and charts/graphs. This includes outside vendor and customer correspondence as well as confidential material.
• Establish and maintain positive business relationships, internally and externally, to promote Company goals.
• Support the Company by participating in group problem solving efforts.
• Maintain and establish appropriate confidentiality with sensitive material and information.
• Performs other duties as needed.
• Own SLA performance and regional service metrics, including order flow, on-time delivery, order accuracy, and customer satisfaction.
• Lead coordination for core commercial accounts, customs, and government contract orders.
• Partner with senior leadership to identify service improvement opportunities that enhance customer profitability and operational efficiency.
• Use advanced analytical tools (Power BI, SAP, CRM) to monitor KPIs, identify trends, and recommend process improvements.
• Act as the escalation point for strategic accounts, empowered to make operational decisions within defined parameters.

What You Have

• Bachelor's degree in a related field or equivalent education and/or experience.
• 2+ years' relevant experience or equivalent education and/or experience.
• Certified Customer Service Specialist certification preferred.
• In-depth knowledge of Company brands and products information preferred.

What You're Good At

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

What else?

• While we're a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
• We're located in a pretty great spot - check out this video to see what we mean.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.