Entry-Level IT Support Systems Technician

Mohawk Industries, Inc.; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Mohawk Industries, Inc. is seeking an entry-level Support Systems Technician who will deliver first-level technical support for Windows environments, email, and enterprise applications. You will assist a geographically dispersed client base and document all service activities.

The role emphasizes customer service, problem solving, and collaboration with a global flooring leader. A bachelor’s degree or equivalent experience is required, with opportunities for training and certifications to

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Technical knowledge of PC diagnostics and familiarity with the Microsoft Windows platform and Microsoft Office applications.
• Industry standard certifications (A+, ITIL v3 Foundations, HDI Analyst, Network+, MCP, CCNA, CCNP, etc.) are a plus.

Responsibilities

• Provide daily technical and user support for Windows environments, email, enterprise applications and databases, security issues, desktop and server hardware/software, and production equipment related issues.
• Provide application support for popular PC applications.
• Troubleshoot problems using desktop remote control products and thoroughly document all services provided.
• Use the IT Service Management ticketing system to open and track requests, incidents, and problems, retaining ownership and escalating as needed.
• Maintain accuracy and relevancy of knowledge management database with frequent updates.
• Develop an understanding of critical business systems and processes.
• Set incident priorities and invoke escalation procedures to coordinate recovery.
• Provide guidance in using security request systems and update on current requests.
• Make escalation decisions based on workload and urgency to best serve customers.
• Participate in self-paced training and ongoing certifications to enhance skills.
• Perform other duties as needed.

Skills

Excellent communication

Problem solving

Organizational skills

Multitasking

Time management

Integrity and discretion

Education

Bachelor’s degree or equivalent education/experience

Tools

Microsoft Windows

Microsoft Office

Job description

Mohawk Industries, Inc. is seeking an entry-level Support Systems Technician who will deliver first-level technical support for Windows environments, email, and enterprise applications. You will assist a geographically dispersed client base and document all service activities.

The role emphasizes customer service, problem solving, and collaboration with a global flooring leader. A bachelor’s degree or equivalent experience is required, with opportunities for training and certifications to