Entry-Level Customer Care & Dispatch Specialist

Pacific Office Automation Inc.; Boise (ID); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

FSA/HSA programs

Job summary

Pacific Office Automation (POA) is seeking an entry-level Customer Care Representative/Dispatcher for our Boise, ID office. The successful candidate will be detail-oriented with strong problem-solving abilities and excellent telephone and customer service skills.

Responsibilities include answering support calls, creating tickets, routing issues to the Helpdesk, and scheduling service visits. Training will be provided; bilingual skills are a plus as the company offers growth opportunities and

Qualifications

• No experience required; training provided.
• Experience with IT ticketing systems.
• Experience with Unified Communications for business solutions.
• Strong phone and verbal communication; active listening.
• Detail oriented with strong organizational skills.

Responsibilities

• Answer incoming support calls.
• Create support tickets on behalf of customers.
• Identify and elevate issues to Helpdesk.
• Document all call information according to standard operating procedures.
• Use basic computer applications.
• Communicate with customers, technicians, and salespeople.
• Schedule service calls.
• Meet monthly service goals.
• Recognize, document, and alert the management team of trends in customer calls.
• Route calls to appropriate resources.

Skills

Customer service

Phone communication

Active listening

Multi-tasking

Attention to detail

Microsoft Word

Microsoft Excel

Bilingual

Tools

IT ticketing systems

Unified Communications

Job description

Pacific Office Automation (POA) is seeking an entry-level Customer Care Representative/Dispatcher for our Boise, ID office. The successful candidate will be detail-oriented with strong problem-solving abilities and excellent telephone and customer service skills.

Responsibilities include answering support calls, creating tickets, routing issues to the Helpdesk, and scheduling service visits. Training will be provided; bilingual skills are a plus as the company offers growth opportunities and