Entry-Level Customer Service & Scheduling Coordinator

call Hero; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee discounts

Job summary

Hero is seeking a Customer Service Representative in Bloomington, MN, for a full-time, entry-level role with growth opportunities. You will be the first point of contact handling calls, texts, and emails, scheduling service appointments and supporting dispatch to keep technicians busy.

This role is ideal for someone early in their career who thrives in a fast-paced, performance-driven environment and wants to grow within the team.

Qualifications

• Strong communication skills and a customer-first mindset
• High attention to detail and strong organizational skills
• Comfortable using computers and learning new systems quickly (ServiceTitan experience is a plus)
• Ability to multitask, problem-solve, and work with a sense of urgency
• Self-motivated and able to work independently while staying on task
• Reliable, punctual, and prepared to start work on time
• Sales or call center experience is a plus

Responsibilities

• Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity
• Schedule, reschedule, and confirm service appointments with accuracy and efficiency
• Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board
• Work closely with the dispatch team to ensure schedules are optimized and running smoothly
• Resolve customer concerns using established processes, focusing on first-call resolution whenever possible
• Accurately enter and update customer information in company systems
• Manage a steady volume of tasks while staying organized, focused, and on schedule
• Stay informed on current promotions, services, and processes to effectively support customers
• Perform additional duties as assigned

Job description

Hero is seeking a Customer Service Representative in Bloomington, MN, for a full-time, entry-level role with growth opportunities. You will be the first point of contact handling calls, texts, and emails, scheduling service appointments and supporting dispatch to keep technicians busy.

This role is ideal for someone early in their career who thrives in a fast-paced, performance-driven environment and wants to grow within the team.