Entry-Level Contact Center Representative

MCI Careers; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI Careers seeks an Entry-Level Contact Center Representative to support major brands through phone, chat, and email. You will handle inquiries, troubleshoot basic issues, and recommend products in a fast-paced, script-driven environment.

Training and ongoing coaching help you grow in customer experience, sales, and tech-enabled solutions. Ideal candidates are eager to learn, possess strong communication skills, and work well in a team to meet QA, CSAT, and AHT targets.

Qualifications

• Inbound and outbound customer interactions via phone, chat and email.
• Resolve questions and troubleshoot basic issues.
• Follow scripts and compliance guidelines.

Responsibilities

• Handle inbound/outbound customer interactions via multiple channels.
• Resolve questions, troubleshoot basic issues, and provide product/service recommendations.
• Utilize CRM tools to document interactions and track outcomes.
• Meet clear performance metrics (QA, CSAT, AHT) and participate in coaching.

Skills

Omnichannel support

CRM proficiency

Clear communication

Active listening

Adherence to scripts

Problem solving

Tools

CRM software

Job description

MCI Careers is hiring Entry-Level Contact Center Representatives to support leading global brands in a fast-paced, performance-driven environment. In this role, you’ll handle inbound and outbound customer interactions via phone, chat, and email, resolve questions, troubleshoot basic issues, and recommend products or services. You’ll work with CRM tools, follow scripts and compliance guidelines, and meet clear performance metrics (QA, CSAT, AHT). We offer structured training, ongoing coaching, and opportunities to grow in customer experience, sales, and tech-enabled digital solutions.