Entry-Level Collections Agent — Growth & Bonuses

Westlake Financial; Dallas (TX); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Employee Stock Ownership Program

Paid vacation, sick days, and holidays

Life and Disability Insurance

Wellness Programs + Gym Access (Dallas

Discounts on entertainment, tech, and旅

UKG Wallet (early wage access)

Career growth & advancement support

Job summary

Westlake Financial is seeking an entry-level Collections Agent for in-office roles in Dallas, TX. The position offers full-time and part-time options, with training for outbound calls and installment plans to help customers stay on track.

You’ll be evaluated on communication and negotiation, with a clear path to promotion within 6 months based on performance and a strong team environment.

Qualifications

• Excellent communication and negotiation skills with a customer-focused approach.
• Strong listening skills and a genuine desire to help customers.
• Ability to work in a fast-paced call center and meet daily deadlines.

Responsibilities

• Make outbound calls using an auto-dial system to connect with customers.
• Set up payment plans for delinquent accounts and help customers get back on track.
• Answer inbound calls with friendly, professional support.
• Follow company guidelines to ensure compliant interactions.
• Meet and exceed daily and monthly performance goals.

Skills

Communication skills

Negotiation

Active listening

Empathy

Education

High School Diploma or GED

Tools

Daybreak/retail servicing systems

Cisco auto-dialer systems

Web navigation and web apps

Microsoft Word/Excel/Outlook

Job description

Westlake Financial is seeking an entry-level Collections Agent for in-office roles in Dallas, TX. The position offers full-time and part-time options, with training for outbound calls and installment plans to help customers stay on track.

You’ll be evaluated on communication and negotiation, with a clear path to promotion within 6 months based on performance and a strong team environment.