Entry-Level Claims Investigator – Property & Liability

Acuity; Michigan; On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Employee Assistance Program

Job summary

Acuity is seeking entry-level Claims Representatives to start in January 2027, investigating and resolving property, auto or general liability claims with external parties. You’ll determine coverage, liability and damages while delivering strong customer service.

Selected candidates participate in on-site training up to 12 weeks and must maintain professional conduct throughout the process.

Qualifications

• College degree or equivalent relevant experience.
• Customer service or insurance experience preferred.
• Excellent written and verbal communication skills.
• Proficient in current computer technology.
• Ability to work independently and with others.
• Spanish language preferred but not required.

Responsibilities

• Proactively investigate, evaluate and resolve multi-line property and liability claims within multiple state venues.
• Make timely initial contact with parties involved in the claim, particularly claimants and insureds.
• Accurately evaluate policy coverage by applying claim facts to the policy contract terms.
• Forecast reserves with proper reserve coding and monitor adequacy.
• Thoroughly interview claimants, obtain statements, secure photos and documents.
• Maintain claim file documentation with activity logs and system updates.
• Identify potentially fraudulent claims and refer to SIU.
• Utilize outside vendor resources cost-effectively.
• Negotiate settlements within authority; manage litigation files as needed.
• Participate in storm claims duty when required.
• Engage in ongoing training and maintain professional conduct.
• Represent Acuity professionally in all interactions.

Skills

Communication

Organization

Time management

Customer service

Problem solving

Bilingual Spanish

Education

College degree or equivalent

Job description

Acuity is seeking entry-level Claims Representatives to start in January 2027, investigating and resolving property, auto or general liability claims with external parties. You’ll determine coverage, liability and damages while delivering strong customer service.

Selected candidates participate in on-site training up to 12 weeks and must maintain professional conduct throughout the process.