Entry-Level Child Support Investigator

Franklin County; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Franklin County Board of Commissioners seeks a Support Officer 1 to enforce and modify child support obligations. The role involves investigating and auditing case details, interviewing involved parties, and preparing accurate arrearage calculations in line with state policies.

Daily duties include reviewing orders, payment records, and case narratives, responding to inquiries, and maintaining data confidentiality.

Qualifications

• Knowledge of public relations and office procedures.
• Ability to interview and gather information.
• Strong numerical literacy for calculations.

Responsibilities

• Investigate, audit and interview for paternity and support obligations.
• Review and interpret orders, payment records and case files.
• Prepare arrearage calculations and case summaries.
• Respond to inquiries from obligors, obligees, and agencies.
• Verify financial data and maintain confidentiality.

Skills

Public relations knowledge

Office policies and procedures

Interviewing

Social sciences

Word processing

Dictation

Equipment operation

Interpret technical material

Fractions, decimals, percentages

Maintain accurate records

Data gathering and classification

Client relations communications

Education

Bachelor’s degree with coursework in business administration with six months of social work experience

Tools

None

Job description

Franklin County Board of Commissioners seeks a Support Officer 1 to enforce and modify child support obligations. The role involves investigating and auditing case details, interviewing involved parties, and preparing accurate arrearage calculations in line with state policies.

Daily duties include reviewing orders, payment records, and case narratives, responding to inquiries, and maintaining data confidentiality.