Child Support Case Specialist I

Granvillecounty; Oxford (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Granvillecounty is seeking a Child Support Agent I to support child support enforcement services by assisting with case intake, customer service, and case research. The role involves interviewing clients and maintaining records while requiring strong organizational, communication, and investigative skills.

The ideal candidate will have knowledge of Child Support Enforcement programs, the ability to establish paternity and support obligations, and experience with databases and electronic filing systems. Strong customer service abilities are essential.

Responsibilities

• Supports child support enforcement services by assisting with case intake and customer service.
• Interviews clients, gathers and verifies information, and establishes paternity and support obligations.
• Maintains records, processes applications, and communicates with clients, courts, and agencies.

Skills

Knowledge of Child Support Enforcement programs and legal procedures

Ability to interview clients and investigate cases effectively

Strong organizational skills

Analytical skills

Case documentation skills

Basic math skills

Strong communication abilities

Customer service abilities

Experience using databases and electronic filing systems

Job description

Granvillecounty is seeking a Child Support Agent I to support child support enforcement services by assisting with case intake, customer service, and case research. The role involves interviewing clients and maintaining records while requiring strong organizational, communication, and investigative skills.

The ideal candidate will have knowledge of Child Support Enforcement programs, the ability to establish paternity and support obligations, and experience with databases and electronic filing systems. Strong customer service abilities are essential.