Entry-Level Child Support Case Manager - Grow Your Career

State of Oregon; Gresham (OR); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Vacation and sick leave

11 paid holidays

Health benefits

Pension and retirement

Job summary

The Oregon Department of Justice’s Division of Child Support in Gresham is hiring a Child Support Case Manager (Entry) to review cases, establish and modify orders, and support families.

This entry-level role emphasizes attention to detail, organization, and customer service while applying federal and state laws; it includes excellent benefits, PSLF eligibility, and SEIU representation.

Permanent, full-time position with paid leave, retirement, and growth opportunities.

Qualifications

• Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints.
• Experience with personal computers, web-based applications, and typical software such as Microsoft Office.
• A Bachelor's Degree may substitute for the above experience.

Responsibilities

• Review individuals’ case documents and records to determine if a child support order is needed.
• Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.
• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.
• Apply federal and state laws, rules, and agency policies and procedures.
• Verify payments are properly disbursed.
• Verify accuracy of any state agency claims against child support.
• Request, review, and evaluate paternity declarations to initiate action.
• Complete and file legal documents to establish paternity.
• Process modification requests.
• Gather wage and health care information, research and apply child support guidelines to calculate support obligation.

Skills

Adaptability

Information analysis

Policy communication

Computer proficiency

MS Office experience

Time management

Professional composure

Handling interruptions

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The Oregon Department of Justice’s Division of Child Support in Gresham is hiring a Child Support Case Manager (Entry) to review cases, establish and modify orders, and support families.

This entry-level role emphasizes attention to detail, organization, and customer service while applying federal and state laws; it includes excellent benefits, PSLF eligibility, and SEIU representation.

Permanent, full-time position with paid leave, retirement, and growth opportunities.