Entry Level Billing Representative

Auto-owners Insurance; Honolulu (HI); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Fully-funded pension plan

Paid time off and holidays

Job summary

Auto-Owners Insurance is seeking an entry-level customer service representative in the United States. After in-person training, you may work from home up to three days per week, with a merit-based path to a hybrid schedule.

Responsibilities include handling telephone inquiries, following call center guidelines, researching and resolving issues, performing data entry for billing accounts, and maintaining records with accuracy and timeliness.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s Degree or higher considered overqualified for this role.

Responsibilities

• Provide customer service by answering telephone inquiries with proper etiquette and giving accurate, timely responses.
• Meet established call center guidelines for answering calls, average talk time, time logged in, after‑call work, etc.
• Research and resolve inquiries and communicate results by telephone or written correspondence to the insured, agents, or other departments.
• Make computer inquiries and entries related to customer billing accounts.
• Update and maintain records according to established guidelines.

Skills

Customer service

Communication skills

Data organization

Multi-tasking

Independent decision making

Problem solving

Willingness to learn

Education

High School Diploma or GED

Bachelor’s degree or higher considered overqualified

Job description

Job Description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. We offer a merit‑based work‑from‑home program based on job responsibilities. After initial in‑person training, this entry‑level role may allow up to three days of work‑from‑home per week.

Responsibilities

• Provide customer service by answering telephone inquiries with proper etiquette and giving accurate, timely responses.
• Meet established call center guidelines for answering calls, average talk time, time logged in, after‑call work, etc.
• Research and resolve inquiries and communicate results by telephone or written correspondence to the insured, agents, or other departments.
• Make computer inquiries and entries related to customer billing accounts.
• Update and maintain records according to established guidelines.

Desired Skills & Experience

• High school diploma, GED, or equivalent related work experience.
• Bachelor’s Degree or higher considered overqualified for this role.
• Ability to organize data, multi‑task and make independent decisions.
• Above‑average written and verbal communication skills.
• Ability to resolve complex issues.
• Interest in developing product knowledge through approved educational programs.
• Requirement: Must be able to work in the U.S. without current or future sponsorship.

Benefits

Auto-Owners offers a competitive base salary, matched 401(k), fully‑funded pension plan (once vested), and bonus programs. The company promotes a work/life balance and provides generous paid time off, including holidays, vacation days, personal time, and sick leave. Structured training, employee mentoring, and an excellent compensation/benefits package support long‑term career growth.

Equal Employment Opportunity

Auto-Owners Insurance is an equal‑opportunity employer. The company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.