Entry-Level Billing & Collections Specialist

The Word & Brown Companies; Orange (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Word & Brown Companies is seeking a detail-oriented Group Processing Center Billing & Collections Clerk to perform daily billing and collection tasks. You will handle terminations, balance notices, notices, and customer outreach, ensuring accurate data entry and timely communications.

Responsibilities include processing terminations, reinstatements, NSF checks, month-end tasks, and generating Pegasus reports, with a focus on HIPAA and PHI compliance and strong collaboration with Customer

Qualifications

• High School Diploma or equivalent required.
• Proficient use of 10-key and accurate data-entry.
• Typing speed of at least 40 words per minute.
• Experience with Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Familiarity with PHI and HIPAA guidelines.
• Ability to follow directions with minimal supervision.
• Healthcare/health insurance customer service experience preferred.

Responsibilities

• Process all group terminations and issue terminations confirmation letters.
• Identify components of balances due and prepare letters for collection.
• Send notices via email/fax to overdue accounts.
• Reach out to customers by phone as needed.
• Process commission setup, payments and billing for New Business cases.
• Update termination reports with data on terminated groups.
• Review and audit checks received by Finance Remittance for termed groups.
• Deactivate auto-pay in Infosend for termed groups.
• Process Group and Contract reinstatements.
• Make termination and partial payment reminder calls.
• Generate reports and reminder notices from Pegasus.
• Contact customers with outstanding balances to collect or arrange payment plans.
• Assist Customer Service with billing and collection inquiries.
• Reach out to customers regarding NSF and checks missing endorsements.
• Process Month-End tasks.
• Assist in processing all group changes, line of coverage adds/terminations as received.
• On-site or remote regular attendance and punctuality are essential.
• Performs other business tasks or functions as assigned.

Skills

10-key data entry

40 wpm typing

Microsoft Word

Microsoft Excel

Communication skills

Attention to detail

Problem solving

Self-motivated

Teamwork

Multitasking

Learn proprietary systems

PHI/HIPAA awareness

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Word & Brown Companies is seeking a detail-oriented Group Processing Center Billing & Collections Clerk to perform daily billing and collection tasks. You will handle terminations, balance notices, notices, and customer outreach, ensuring accurate data entry and timely communications.

Responsibilities include processing terminations, reinstatements, NSF checks, month-end tasks, and generating Pegasus reports, with a focus on HIPAA and PHI compliance and strong collaboration with Customer