Billing & Collections Specialist I

Word & Brown Companies; Orange (CA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Word & Brown Companies is seeking a Billing & Collections specialist to manage daily processing for the Group Processing Center. Responsibilities include handling group terminations, preparing collection letters, and contacting overdue accounts by phone or email.

The role requires accurate data entry, strong problem-solving, and proficiency with 10-key and Microsoft Office. Healthcare billing experience is preferred, with adherence to PHI/HIPAA guidelines.

Qualifications

• Proficient use of 10-key and accurate data-entry skills.
• Typing speed of at least 40 words per minute.
• Working knowledge of Microsoft Word & Excel.
• Prior experience in Health Insurance billing/customer service preferred.
• Adherence to PHI/HIPAA guidelines.

Responsibilities

• Process all group terminations and produce termination confirmations.
• Identify components of balances due and prepare collection letters.
• Send notices via email/fax to overdue accounts and contact customers by phone.
• Handle commission setup, payments and billing for New Business cases.
• Update termination reports with data on terminated groups and reinstate as needed.
• Assist Customer Service with billing/collection inquiries and explain policies.

Skills

10-key data entry

40 wpm typing

Microsoft Word

Microsoft Excel

Education

High School Diploma or equivalent

Tools

Infosend

Pegasus

Job description

Word & Brown Companies is seeking a Billing & Collections specialist to manage daily processing for the Group Processing Center. Responsibilities include handling group terminations, preparing collection letters, and contacting overdue accounts by phone or email.

The role requires accurate data entry, strong problem-solving, and proficiency with 10-key and Microsoft Office. Healthcare billing experience is preferred, with adherence to PHI/HIPAA guidelines.